1.- Ownership of the web

Our customer service phone number is + 34 639722310 Monday through Friday from 10:30 to 14:00 and from 17:30 to 20:00. Our email address is: and our mailing address is:

Calle Jose Bastos, 9 28023  Madrid

The sale conditions and use of the company described below, define the rights and obligations of the buyers and seller. Making any purchase implies acceptance of these terms of use.

2.- How to perform the orders

Orders shall be made through the web page

When you click on the button “Validate and pay” during the process of placing an order, the buyer declares to accept fully and without reserve the entirety of the present general conditions of sale

3.- Prices

The prices of our products are indicated with out taxes and excluding preparation and shipping costs that are expressed separately.

Preparation and shipping costs are always expressed with taxes not included.

4.- Payment

The payment of purchases can be made by; Bank transfer, card payment or PayPal. Payment cards accepted are: Visa, Visa Electron, MasterCard and American Express. Debit period will depend on the rules applied to your way of payment (immediate, deferred debit, etc.). In case of payment by PayPal, the amount of purchases will be charged in the PayPal account immediately.

In case of a rejection of the Bank, the order will be cancelled automatically and the buyer will be informed by sending an e-mail.

Through the acceptance of the present general conditions of sale, the buyers give their consent to receive the invoice electronically

5.- Delivery

Depending on type of artwork you buy and the destination we organize the shipments so that you get them as soon as possible.

  • Gift certificates are delivered immediately by email.
  • National (Spain) and European shipments. You will receive a tracking number when your order is confirmed. Delivery time is 3-5 days from the date of purchase. Our official courier for shipments in Spain and Europe is SEUR.
  • For International shipments. You will receive a tracking number when you generate your order. The delivery time is 5-10 days from the date of purchase. For international shipments we use TNT.

Modalities and place of delivery

The products will be sent to the shipping address provided by the buyer in the course of the order process.

All our deliveries are notified to the buyer via e-mail and were made through the media of the transportist.

Delivery time

The delivery time is set at a maximum of fifteen (15) calendar days from the confirmation of the order.

Precautions to take into account at the time of the delivery

It corresponds to the buyer to check shipments upon arrival, express observations and submit all claims justified, having even the right to reject the package, if the package is likely to have been opened or if it shows clear signs of deterioration.

Such comments or complaints should be sent to the transport company by registered letter with acknowledgement of receipt within the next 3 working days following the delivery of the products, with a copy sent immediately after to if the products delivered do not conform in nature or quality with respect to those indicated in the expedition of your order email the purchaser may proceed to the return of the goods.

6. Returns

You have the right to withdraw from this contract within a period of 14 days without justification.

The withdrawal period shall expire 14 days after the day that you or a third party by you indicated, other than the carrier, acquires the material possession of the goods.

To exercise the right of withdrawal, should you notify your decision to withdraw from the contract through a clear statement (for example, a letter sent by postal mail or e-mail). You can use the model form of withdrawal listed below, although its use is not mandatory.

To meet the withdrawal deadline, we just ask that the communication concerning the exercise for its part of the right of withdrawal is sent before the expiration of the period of withdrawal.

In the event of withdrawal, we will refund you all payments received from you, including delivery costs if you have paid them. We will proceed to make this refund using the same payment method used by you for the initial transaction, unless you have you prepared expressly otherwise. In any case, you will not incur any expense as a result of the refund.

We can retain the refund until receipt of the goods, or until you have presented proof of the return of property, depending on which condition is met first. In the event of withdrawal we will charge the buyer the return costs.

You should return or deliver the goods to the Galeria Kreisler Hermosilla 8 or the artist, without any undue delay and, in any case, at the latest within 3 days from the date you tell us their decision of withdrawal from the contract. Shall be deemed fulfilled the term if you carry out the return of the property within 3 days.

You will be only responsible for the decrease in value of the goods from a bad handling other than the required to establish the nature, characteristics and performance of the goods.

If you have already thrown the original packaging, you will be responsible for the purchase of packaging materials to be able to send the art works in a safe transportation to the artist or Gallery. is not responsible for non-delivered returns. Once the artwork arrives safely to the artist or Gallery, we will process your return and the amount owed will be returned to your original form of payment in the same currency and using the same exchange rate as your original order (less shipping and costs tariff international, if any) within 7-10 business days of their return.

Withdrawal Form

[you must fill out and submit this form only if you want to cancel the contract]


Tel: +34 639 72 23 10,

By the present I communicate you I desist of my contract of sale of the

following goods: (*)

Order/received the (*)

Name of the buyer


Buyers Address

7.- Legislation and competence

The present general sales conditions will be implemented and interpreted in accordance with Spanish legislation, legislation which the parties submit expressly. Any dispute that might emanate from its validity, interpretation or execution shall be submitted to the courts of the place of existence of which is exclusive and express attribution of jurisdiction.